The smart device must meet the following system specifications and compatible models
to use the CareSens Air app and Sens 365 app.
to use the CareSens Air app and Sens 365 app.
Operating System | Version |
---|---|
Android | Android 8.1 – 15 (Samsung, Google) Android 13 – 14 (vivo, Motorola, HONOR) |
iOS | iOS 15 – 18 |
Recommended smart watch specifications
Operating System | Version | Resolution |
---|---|---|
Wear OS (Galaxy Watch) | 3.0 or higher | 192 x 192 or higher |
watchOS (Apple Watch) | 9 or higher | 324 x 394 or higher |
- Check the minimum requirements for your smart device before installing the app. The app may not function properly if you update the OS of your smart device after installing the app.
- You can find the smart devices that have passed our compatibility test by clicking 'View Compatible Models' below. The app may not work properly on smart devices that have not been tested for compatibility.
- Set the date and time automatically from the Settings menu of your smart device. If the date and time are not set automatically, you must set them manually if you travel to a different time zone.
- Do not install the app on a smart device that has been tampered with through hacking. The app may not work properly.
- Smartwatch app support may be limited in some regions.
- Date of update: 12 Aug 2025
* If you have any further questions about using the software, please contact customer service at 0800 881 5423.
View Compatible Models
View Compatible Models
Android Compatible Models
Android 8.1 - 15 |
|
Android 13 - 14 |
|
Galaxy Watch compatible models
Wear OS(3.0~) |
|
Apple iPhone Compatible Models
iOS 15 - 18 |
|
iOS 13.2 is also supported on iPhone models in the iPhone 6s through X series. However, the iPhone SE (1st Generation) and iPhone 6s series are not compatible due to limitations in BLE performance. Please note that other models below the iPhone Xs have not been fully tested.
For iOS devices, if the Battery Maximum Capacity of the smart device is below 80%, the connection between the sensor and the app may be unstable. |
Apple Watch compatible models
watchOS(9.0~) |
|
Date of update: 12 Aug 2025
Sens365 App can be run on smartphones that meet the following minimum specifications.
Android Smartphones
- Android OS: 8.1
- Resolution: 360 x 640
- Manufacturer
Samsung, Google (Android OS 8.1)
vivo, Motorola, HONOR (Android OS 13)
iOS Smartphones
- iOS: 15
- Resolution: 375 x 667
- Manufacturer: Apple
* Sens365 App is to be installed and run on smartphones that meet the minimum specifications but there may be unexpected cases where it would not work properly.
Date of update: 12 Aug 2025
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